ZenMate Review

Our Score6.8
User Rating
 68% 
(46 User Read)

Basic VPN with sleek, effective browser extensions. Access to streaming services.

What we like
  • Peak local download speeds of 36Mbps
  • Quick, easy access to Netflix
  • Torrenting and P2P permitted on all servers
  • Simple set-up on most popular platforms
  • Connect securely to 27 countries

General overview

ZenMate is based in Berlin, Germany. ZenMate provides a desktop client, a browser extension and a mobile app that can establish a VPN connection using an IPsec protocol. A registration is needed to be able to use ZenMate VPN, but it is a quick, effortless one and your email also doubles as a user name if you choose to use the Premium plan. Using ZenMate is simple and easy, but has its drawbacks.

ZenMate VPN has some good features, but there are quite a lot of disadvantages when compared to other VPN providers. Server availability is restricted, the FAQ page is informative, but the lack of support can be frustrating to those who want to get solutions to their problems right away. Nevertheless, it is a satisfying service.

Company information

Company name: ZenGuard GmbH

Company incorporation country: Germany

Years in market: 4

No-logs: Yes

Overview conclusion

ZenMate s a decent provider that offers pretty good VPN services.

Get ZenMate30-day money-back guarantee

Monthly payment plans

1 MONTH
$ 8.99
Per month
  • 30-day money back guarantee
  • Supports all major platforms
  • Unlimited bandwidth & server switches
View package
12 MONTH
$ 4.99
Per month
  • -62% savings
  • 30-day money back guarantee
  • Supports all major platforms
  • Unlimited bandwidth & server switches
View package
6 MONTH
$ 7.49
Per month
  • -23% savings
  • 30-day money back guarantee
  • Supports all major platforms
  • Unlimited bandwidth & server switches
View package

Privacy

ZenMate is based in Germany and there are some tricky laws there, including the DRD (Data Retention Directive) - one that is known for its strict copyright and a hypocritical approach to surveillance. ZenMate VPN is also said to keep connection logs, but according to their team, it’s only for specific situations. ZenMate utilizes a TLS 1.2 protocol that has 128-bit AES-GCM encryption, but it can be said that the TLS encryption protocol is old and requires constant updates.

Even though the general security is good, it is recommended not to engage in sensitive online activities. This includes P2P filesharing, as it can be illegal in many countries and it’s not recommended to use ZenMate VPN for such a thing. ZenMate provides a variety of features: Smart Locations, malware blocker and others.

Name PPTP L2TP/IPSec IKEv2 P2P allowed Encryption
(strongest)
Internet activity
logs
Connection
logs
Killswitch
ZenMate NO YES YES NO NO NO YES NO

Privacy - highlights

  • Has a malware blocker
  • Data Retention Directive
  • Old encryption protocol

Privacy - Conclusions

Unfortunately, ZenMate uses an old protocol and also keeps connection logs.

Speed & Performance

ZenMate VPN’s speed depends on server locations and their distance from your original location. Specifically, it is better to connect to servers that are nearer to you, as the speed can be slower if you decide to connect to distant servers. You can check the statistics of the download and upload traffic to get a better understanding of which server is better and faster for you to use.

When you search for a VPN, fast speed is an extremely important factor. You want your streaming services to work well and without annoying buffering and your browsing experience to be smooth. Moreover, it is known that in general, Internet speed drops when using a VPN, so it's important to try and find a VPN that still offers good speed even when using VPN services. We check the speed when connecting from the US to the UK, as it's half across the globe. It is a big distance, so keep in mind that closer locations may provide better speed and latency.

Internet speed without a VPN shows your general Internet Service Provider download and upload speed. On the other hand, it is known that you lose speed when using a VPN service. So be sure to take into consideration if your speed drops too much.

Speed - highlights

  • Fast server speed

Speed - Conclusions

ZenMate's overall speed is fast and the connection to servers takes only a few seconds.

Name Unlimited speed Server switches Unlimited data Speed consistency & reliability
ZenMate YES Unlimited YES 7.1

ZenMate speed test

Apps

ZenMate is available on phones and tablets that run on Android or iOS. Also, the desktop client is available on Windows and Mac. It is functional and easy to switch servers from one to another. The browser extension protects traffic as well and is available on Opera, Firefox and Chrome, but can be compatible with a few other browsers (the ones that are based on the Chromium Open Source Browser Project).

Apps - highlights

  • Has a browser extension

Apps - Conclusions

ZenMate is available on all major platforms.

Name Mac Windows Linux iOS Android Blackberry Windows phone
ZenMate NO YES NO YES YES NO NO

Servers & Locations

Servers in more than 30 countries. Smart Locations is a neat feature that allows you to choose a certain server when visiting a specific website (for example, you can choose the US server for the times you visit Netflix, Hulu and other American based websites).

Locations - highlights

  • Over 30 country locations

Locations - Conclusions

While 30 countries might not be a lot, it should be enough for basic location coverage.

Name Countries Server locations
ZenMate 30+ 30+

Support

ZenMate VPN has a knowledge base through a FAQ. The knowledge base has answers to most of the questions that the users might have. The FAQ page is a great one - it includes many feature questions, troubleshooting tips and basic knowledge about VPN, its services and information about privacy and security.

Even though the knowledge base is educational and useful, the lack of direct approach to support is upsetting. There is no live chat and even no contact form to fill out if you want to get your errors or other problems sorted out quickly.

ZenMate Support - highlights

  • FAQ & troubleshooting available

ZenMate Support - Conclusions

There is no way to approach the customer support directly, as there's no live chat.

Name Live chat Email Knowledge base FAQ 24/7 support
ZenMate NO NO YES YES NO

Value for money

ZenMate VPN has three Premium plans and the Premium plan is offered in tiers: 1 month, 6 months and a 1 year subscription. The monthly subscription is $8.99, 6 months is $7.49/month and the yearly one is $4.99/month.

ZenMate accepts most of the major payment methods: credit cards (Visa, MasterCard, AmericanExpress, Maestro), as well as UnionPay, PayPal and Qiwi Wallet. A refund can be requested in the time period of 30 days from the start of your first billing.

Price - highlights

  • Multiple payment methods
  • 30-day money back guarantee

Price - Conclusions

ZenMate offers affordable pricing with 30-days money back guarantee.

The Bottom Line

What we like
  • Peak local download speeds of 36Mbps
  • Quick, easy access to Netflix
  • Torrenting and P2P permitted on all servers
  • Simple set-up on most popular platforms
  • Connect securely to 27 countries
What we like less
  • Inconsistent speeds across the server network
  • Customer support lacks live chat and email response is patchy
  • Very few configurable settings
  • Based in privacy-unfriendly Germany

Basic VPN with sleek, effective browser extensions. Access to streaming services.